Meet Our Team
Our hope for HDC is that it be a true expression of the collective experience and knowledge of physicians, partners, and stakeholders. We want the organization to be both an inspiration and a resource for reflection and learning, and a catalyst for system change.
We welcome open dialogue and feedback, and look to those who support our mission to reach out and share the ways that HDC can best support you. Please email us at firstname.lastname@example.org.
Get to know key members of HDC’s operational team, below.
- Kate Fagan Taylor, Executive Director
- Bill Clifford, Medical Director
- Bruce Hobson, Medical Director
- Gord McNeill, Product Director
- Lynda Pattie, Technology Director
- Taura Vigers, Director of Clinical Services
- Christie Howatson, Operations Manager (on Maternity Leave)
- Amy Fisher, Acting Operations Manager
- Shala Robins, Acting Operations Coordinator
- Cathy McGuinness, Senior Clinical Services Manager
- Dr. Reza Zarei, Clinical Informatics Lead
- Janine Johnston, Privacy Lead
- Duncan Johnson, IT and Technical Support Lead
- Kent Marley, Clinical Services Manager
- David Chan, Clinical Services Manager
- Dr. Aigul Musambetova, Clinical Services Manager
Kate Fagan Taylor
Kate’s background includes leadership in the not-for-profit sector, university administration, and public service in the BC provincial government. Most recently, she provided leadership for corporate governance and policy across the BC public sector as Executive Director of the Crown Agencies Resource Office at the BC Ministry of Finance. Previously, she led executive talent management and development for the BC Public Service Agency, and led strategic projects at the BC Ministry of Health and the BC Ministry of Advanced Education.
Before joining the BC Government, Kate served as Assistant University Secretary at the University of Victoria, responsible for governance and policy for the university. Previously, Kate spent seven years as University Chaplain, shortly after achieving her Masters of Divinity from the University of Notre Dame. Kate’s experiences in not-for-profit organizations include serving the Executive Director of the Queenswood Society, a social venture with a focus on supporting wellness for caregivers.
Her understanding of the dynamics between the health system and government was informed by experiences in strategic leadership at the Ministry of Health, including service as the secretariat for the Health Authority CEO meetings with the Deputy Minister, and IT project leadership in the division of Population and Public Health.
Kate is married with two young children and lives in Victoria, BC. In her spare time, she enjoys reading, gardening, and learning about landscape design.
To learn more about Kate and her role with HDC, read her Q&A.
Bill Clifford, MD
Bill is a dedicated physician with a passion for information technology, recognized as a leader in harnessing the power of IT to ensure patients receive coordinated, quality care. He experienced first-hand the struggles doctors encounter: operating an efficient office through implementation of best practices; organizing comprehensive, sensitive information; and most importantly, providing meaningful patient care. Bill applied his expertise to the development of electronic solutions for healthcare’s complex networking challenges, and to fully utilize data in improving quality of care.
Foremost in his accomplishments is his creation of the Medical Office Information System in 1990, years before electronic medical records became commonplace. When colleagues saw the benefits of his software, he unselfishly shared it with them and by the early 2000s it was in widespread use in medical practices throughout Northern BC. Now distributed by a non-profit organization, there are many users across BC. It is ranked as the number one Medical Record System in Canada.
In addition to serving as a Medical Director for the Health Data Coalition of BC, Bill is involved in a number of technology projects. They include serving as the Chief Medical Information Officer for Northern Health in Prince George, leading a ground-breaking information system for Northern Health community programs which will allow for secure messaging and real-time care planning between community workers/teams and family physicians. He is also the faculty lead on informatics for the Prince George Site of the UBC Family Practice Residency Program.
Bruce Hobson, MD
Bruce has been a family practitioner in Powell River, BC for 34 years. He has a passion for technology-enhanced adult learning and education. He is actively involved with the Practice Support Program and is also working in integrating the PSP modules into electronic form and integrating the tools and resources into electronic medical records. He is also working with Doctors of BC IMIT Clinical Advisory Group and as a peer mentor optimizing the use of electronic medical records in physicians’ offices. As the chair of the interim board for the Health Data Coalition, he was responsible for helping to build the organization and shepherding it through its initial year of operations. Now as Medical Director, he continues to bring his passion for projects that maximize the use of physician EMR data to better inform physicians and health organizations about improving the delivery of health care and population health outcomes.
Gord is leading the expansion of the technical platform and data services of the Health Data Coalition. He brings over twenty years’ experience in software development to this leadership role. He has extensive expertise in Business Analysis, Product Management and Corporate Development in a range of settings, including Montreal, Bangalore, Toronto and Vancouver. Gord has a track record of ensuring strong returns on investment, with many past successes in managing all phases of software development.
He holds a Bachelor of Science degree from the University of Guelph, and subsequently earned a Master of Business Administration (MBA) in Science and Technology at Queen’s University.
As VP of Product Management at Vision Critical in Vancouver, Gord successfully led the strategy and roadmap for an enterprise customer insights solution. Most recently, as Segment Manager at Trimble, he was responsible for the product roadmap and operations for Trimble’s capital project and portfolio management solution.
Gord enjoys alpine skiing, mountain biking and BBQing. He is renovating a camper for future use on family camping trips.
Director of Clinical Services
Taura brings 15 years of sales leadership experience within the pharmaceutical industry to the new position of Director of Clinical Services. Throughout her past, she has worked through almost continuous product launches, focusing sales teams and collaborating with marketing on strategies. She has been team lead for a large group of representatives focusing on family practice, as well as the training coordinator for a highly specialized group of representatives. For the past 5 years, she was Regional Sales Manager for Western Canada for a team with diverse roles of serving both a highly specialized market as well as family practices throughout the West.
As Director of Clinical Services at HDC, Taura leads the Enrolment Services Team, which connects with and supports family physicians, clinicians and their staff as they enrol in the program, integrate the HDC Solutions product into their practice and embark on data-sharing and collaborative quality improvement in primary care. She will also be developing clinical learning programs and marketing initiatives in collaboration with key stakeholders and partners.
Taura is an energetic, collaborative leader who values improvement in healthcare, relationships with internal and external teams, and brings strong communication and entrepreneurial skills to her work.
Taura enjoys spending her free time with her husband and dog being active in the West Kootenays, skiing and snowshoeing in the winter, hiking, mountain biking and surfing in the summer.
Lynda Pattie is a seasoned management Information Technology leader with more than 20 years of experience managing technologies, infrastructure, people and initiatives in the public and private sectors. She has provided strategic leadership, technology management and supervisory expertise in her varied roles in information technology in the health, post-secondary, K-12 and private sectors. Her experience in managing large scale enterprise, clinical and information technology departments for a multitude of organizations enables her to create value and enable her teams in a collaborative and effective way.
Lynda has broad technical experience and demonstrated success in leading technology initiatives in many areas including systems and database design, solutions development, business intelligence, reporting and informatics. Her background and experience in leading teams in both the health and academic sectors provides a depth and breadth of experience needed to successfully deliver robust solutions and sustainable operating models while empowering her clients to meet their business objectives.
Lynda is an inspirational leader who works hard to foster an environment characterized by a commitment to values, teamwork, collaboration, engagement, innovation, problem-solving, and iterative continuous improvement. Lynda has been involved with quality improvement for the last 10 years with the AMCARE initiative and has led several projects related to the primary/patient medical home, team based care and care planning. Her broad experience and perspectives provide insights and context to the current HDC work that had proven invaluable to the broader technical team.
Lynda is characterized by her staff and peers as an IT professional who empowers and motivates others to get things done and supports them to reach their personal, professional and organizational goals.
Operations Manager On Maternity Leave
Christie brings 17 years of experience working in strategic operations, office and budget management, human resources, communications, executive support and staff leadership in a fast-paced, service-oriented environment. Christie lives in Victoria and garnered the majority of her work experience with the provincial government.
Christie attended post-secondary education for graphic design in Vancouver and has lived all over B.C., and even graduated from high school in Santiago, Chile. Christie joins us from the Capital Regional District’s Wastewater Project, where she worked in Communications. Prior to this position, Christie was a Director of Operations in B.C.’s Government, as well as a Manager of Communications.
Christie is proudly west coast, an avid rower and a lover of the arts and design. She loves exploring the outdoors with her husband and two young children, and her Labrador retriever Jack. Christie thoroughly enjoys her role as Operations Manager for the Health Data Coalition, as it allows her to work and focus on a meaningful project that could affect change in the community that she is raising her family.
Acting Operations Manager
Amy brings 15 years’ diverse, front-line administrative experience to the new role of Operations Coordinator at HDC.
Her previous not-for-profit work includes support for the fund development team at the Edmonton Public Library, various faculties at the University of Alberta and the University of Toronto, and an archaeological expedition in the Middle East.
In her role at HDC, Amy provides overall coordination and implementation support for the Enrolment Services Team, whose members are working around the province to actively engage family physicians in the Health Data Coalition network.
An avid reader and inquisitive mind, Amy took a PhD in Religious Studies at the University of Toronto and retains an interest in all things antique. When not musing on things dusty, she enjoys writing snail mail, making bath products and drinking cup after cup of tea.
We welcome Amy’s creativity, drive and energy, and look forward to her valued contributions to our mission work.
Acting Operations Coordinator
Shala has over twenty-four years of front-line administrative experience in the government, not for profit and private sectors. Having served in a wide variety of roles over the course of her career, Shala comes to us most recently from the provincial government where she provided administrative and legislative support as Senior Legislative Assistant, an experience that made her adept at juggling priorities.
Shala is a renaissance woman of many developing talents and she has been stung (literally and figuratively) by one of her current passions: backyard beekeeping. She is also an avid baker with plans to “whip up” her own baking blog soon and hopes to one day produce enough of her own honey to use it as the sole sweetener in her baked goods.
Originally from the North Coast, Shala and her husband have lived and worked across BC for the past 16 years. Enriched by their time spent in the Sea-to-Sky, the Columbia Valley, and the Similkameen Valley, they are extremely happy to be back on the Coast, enjoying life on Vancouver Island’s beautiful Saanich Peninsula. We welcome her wealth of experience to the Operations Team.
Senior Clinical Services Manager
Cathy is a highly motivated, personable business professional with a broad range of experience emphasizing relationship building and collaboration within the healthcare delivery system, the private sector and the research institutions. She has a successful 25-year track record of achievements in project management, business development, healthcare research operations and contract research
Cathy has a talent for quick mastery of new fields of study, and for finding creative and novel solutions to complex, multiple stakeholder situations. She is versatile and thrives in demanding environments.
She is well versed in privacy and security regulations and best practices related to the collection, management and storage of personal health information. She is also experienced with the Agile methodology for software requirements gathering and development.
Prior to joining the HDC in 2014, Cathy held a number of leadership positions with organizations including: the Rick Hansen Institute, Cantest Biopharmaceutical Services and Canadian Cholesterol Reference Foundation and Standardization Laboratory. At the Rick Hansen Institute, she developed and executed a strategic plan for implementing a national registry for traumatic spinal cord injuries – from point of injury throughout rehabilitation, including multi-year patient reported outcomes.
Like all members of the HDC team, Cathy has proven success at working with cross-functional teams toward a common purpose. She is also able to maintain a positive attitude and sense of humour under pressure. Cathy has an Bachelor of Science (with Honours) degree from Queens University and lives in Vancouver.
Dr. Reza Zarei
Clinical Informatics Lead
Reza’s career has included twelve years practicing medicine in primary care, public health, emergency care and family medicine, as well as a background in designing learning programs. As the Clinical Informatics Lead, Reza guides to the development of the HDC Solution’s provision of data for clinical practice improvement, system quality improvement, practice support coaching, clinical research, and system level quality improvement. He will work closely with the University of British Columbia Continuing Professional Development (CPD) and with the Practice Support Program (PSP) to inform the development of learning modules that support physicians in the use of HDC data for practice improvement.
Reza studied general medicine at the Guilan University of Medical Sciences, earned his Medical Specialty in Bone and Joint Surgery at the Beheshti University of Medical Sciences, and subsequently earned a Master of Science in Health Informatics from the University of Victoria, with multiple certifications in instructional skills. Reza’s colleagues have commended his ability to translate business processes and analytics in a manner that is meaningful for physicians.
Previously, Dr. Zarei served as a Clinical Informatics Specialist at Vancouver Island Health Authority (VIHA) where he provided face to face training for physicians and developed high-quality e-learning courses. Most recently, Reza was a Senior Business Analyst at the Provincial Health Services Authority where he was responsible for requirements analysis and EMR interoperability between downstream systems. Reza’s knowledge of clinical research, data analysis, system design, interoperability and database management will be an asset to the Health Data Coalition and our partners as we continue to develop the technical platform and provide data for quality improvement programs. He supports the prioritization of measures development by the Clinical Data Stewardship Committee, and works closely with the technical development team. His extensive clinical and technical stakeholder engagement experience is advancing the HDC’s development of its informatics to ensure that measures are clinically relevant.
In his free time Reza enjoys outdoor, camping, fishing, biking and writing poetry.
As Privacy Lead, Janine brings her healthcare privacy expertise, experience working with physicians and proven track record in big data privacy management to the HDC team.
Most recently, Janine was a Privacy Advisor with Vancouver Coastal Health, where she advised on privacy, security, compliance and data management for BC’s largest health authority. She also championed several key provincial projects that aim to improve access to health data for the region’s more than 1 thousand physicians.
Janine is responsible for HDC’s strategic, comprehensive privacy program, which enables consistent, effective practices that minimize risk and ensure the confidentiality of protected health information within HDC Discover’s data sharing platform.
Janine’s professional knowledge and expertise, aptitude for problem solving and collaborative approach to team work are great assets to the privacy team’s core work of supporting a trusted, secure health provider network.
IT and Technical Support Lead
After a career working in an allied health care clinic providing exercise rehabilitation programs for injured individuals, Duncan transitioned into information technology, and has enjoyed a career spanning nearly twenty years, during which he has held a variety of roles supporting highly scalable call processing and messaging software.
Duncan has wide experience in software testing, software quality assurance, product business analysis, product management and customer support. His depth of experience will help the HDC build out the range of technical support services to ensure a high-quality support program for HDC Discover, users and staff.
Duncan has a Bachelor of Science Degree in Human Performance/Kinesiology, as well as a Certificate in the Application and Management of Information Technology, both from the University of Victoria.
Clinical Services Manager
Kent Marley joins the HDC team with 15 years of experience working in sales in the pharmaceutical industry. He has also worked successfully as a coach with PITO. Kent’s colleagues have recommended him as a determined worker, setting and then meeting, if not surpassing, goals throughout his career. In his time in the pharmaceutical industry, Kent was a relationship builder, creating strong bonds between stakeholders at all levels, an attribute that will be of great service to the HDC as we grow our user network. As manager of the not-for-profit Saint Elizabeth home health care company in Victoria, he was selected for the Leadership Edge program and was involved with researching overseas virtual health care services opportunities.
Kent took his degree at the University of Victoria and most of his career has been spent on Vancouver Island and the lower mainland. He will be overseeing Vancouver Island and the Gulf Islands for the HDC.
Kent is an avid tennis player, and even represented Canada at the International World Team Tennis Championships in South Africa. He and his wife and two daughters stay active with geo-caching, hiking and exploring around the Victoria region.
Clinical Services Manager
David Chan joins the HDC bringing twenty years of front-line sales experience garnered in the medical field and across North America. Most recently, David has worked as a sales representative in pharmaceutical sales and in that role repeatedly outperformed his targeted goals. David applies a keen analytic mind to his work, always looking for ways to improve messaging, programs, and products to the benefit of all involved.
David took his degree at the University of Toronto and began his career in the eastern half of North America, before relocating to British Columbia. David loves the natural beauty of British Columbia and the myriad opportunities for being active that are at his doorstep. David will be overseeing the Burnaby, Coquitlam, Maple Ridge, Pitt Meadows, and New Westminster areas for the HDC.
David likes to keep active in his spare time and enjoys curling, rock climbing (both indoors and outdoors), as well as canoeing and camping. He is also a container gardener, focusing on plants adapted to very different environs: tropical orchids and alpine plants.
Dr. Aigul Musambetova
Clinical Services Manager
Aigul brings passion for public health and quality improvement projects to her role as Enrolment Coordinator. She participated in public/population health improvement programmes in Kyrgyzstan in collaboration with Ministry of Health, UNICEF and Diabetes Association.
Aigul is an internationally trained physician and holds a Medical Doctor degree from KRS University in Bishkek, Kyrgyzstan. She has practiced in Kyrgyzstan in both at a clinic and hospital wards, specializing in Endocrinology and Metabolism
She was actively involved in a National Program of Elimination of Iodine Deficiency Disorders and held a leadership position in a Urinary Iodine Medical Laboratory, helping the lab in getting the Accreditation Certificate from CDC. Before joining the HDC team Aigul worked as a Medical Office Assistant in a physician specialist office.
Aigul is married with two young children and lives in Langley, BC. In her spare time Aigul enjoys having outdoor activities with her family, reading and yoga and meditation.