Full-time, Remote, B.C.

The Health Data Coalition (HDC) is seeking qualified candidates for the position of Clinical Services Manager & Program Lead to help us work towards a better health system for Family Physicians and patients. Do you want to help build a better primary care experience in BC? This may be the opportunity for you.

The role of the Clinical Services Manager and Program Lead will serve a dual role, where primarily, they will have direct interaction with our Family Physicians (FPs) and Nurse Practitioners (NPs) through use of the HDC Discover application to support practice improvements, and secondly, will develop QI programs that can be easily implemented across clinics.

The overall Clinical Services Team advances the strategic priorities of the HDC by enrolling and engaging primary care practitioners to better understand their patient populations and empower FPs and NPs to lead clinical improvements within their clinics. Through this organic work, opportunities often arise to create more structured programs to support specific clinical objectives that can be spread to others. A large portion of this role will be to stay connected to HDC Discover users to understand what relevant topics, improvements and/or themes may emerge to influence our grassroots approach.

The Clinical Services Manager and Program Lead role will work with the larger HDC team and clinical partners to develop QI programs for implementation in family practice. This role will provide structure to manage the existing and developing programs, as well as coordinate accreditation with our academic partners.

About the Health Data Coalition

The Health Data Coalition (HDC) is a physician-led data sharing initiative funded by the Family Practice Services Committee (FPSC). The HDC continues to build a network for collaborative use of aggregated measures from clinical data that is captured within Electronic Medical Records (EMRs) to support FPs and NPs to leverage their practice measures for continuing professional development.  Our vision is to contribute to a learning culture where primary care data is transformed into applied knowledge.

As a member of our small and provincially distributed team, the Clinical Services Manager and Program Lead will play a vital role as an HDC ambassador through their interactions with physicians, and partners. More than a technical platform, the HDC is about and built on relationships. Our growing team seeks to embody the values of service, learning, accountability and innovation.

The HDC is committed to providing quality services to the physician community that it serves. The HDC seeks to attract, retain, motivate, and reward qualified team members by establishing and maintaining a competitive salary and benefit program, while remaining cognizant of its fiscal responsibility to our funders. It is HDC’s goal to match the market and pay our employees fair market value consistent with a total rewards strategy which includes a combination of base salary, retirement planning and benefits with other elements of our total reward strategy.

Learn more about us at www.hdcbc.ca.

Relationships & Accountability

Reporting to the Executive Director (ED), the Clinical Services Manager and Program Lead will work closely with the Medical Directors, board directors, and other physicians as champions and advisors in physician engagement.

This position will require interactive teamwork with the technical product team to provide information and feedback about the client experience from the field, working together to improve the provider experience.

The Clinical Services Manager and Program Lead will be invited to share insights and flag urgent issues, as well as contribute to the development of key messages to ensure a consistent approach to marketing services and promoting the organization’s mission.

Understanding and ensuring compliance with data security and privacy policies are essential aspects of this work.  The Clinical Services Team takes direction from the Privacy Officer, regarding privacy and data security aspects of the HDC application and are accountable to ensure that key messages are used consistently to advance trust and understanding about the use of data.

Working collaboratively with our partners, the Clinical Services Team are ambassadors with a service focus, to demonstrate the value of the HDC application in the context of practice improvement.

Responsibilities

Increase physician enrolment and engagement

  • Register physicians and their practice staff in the HDC application, HDC Discover. Act as the ‘point person’ within assigned territory for both the Divisions of Family Practice, as well as individual physicians.
  • Travel as required to maintain a high level of face-to-face field presence with physicians and stakeholders. Depending on the depth of relationship building, a hybrid of in-person and remote (via Zoom) clinic meetings are anticipated. All activities are to be captured in ZOHO CRM at a minimum weekly, ideally daily.
  • A car is required for this work, and mileage is reimbursed.
  • Provide feedback on HDC Discover application use and experience in the field.
  • Train FPs, NPs, other clinicians and office staff to use HDC Discover.
  • Support measure interpretation and foster discussion to uncover practice insights.
  • Drive engagement and collaboration amongst peer users.
  • Foster FP and NP champions within territories and programs.
  • Capture success stories (e.g. Bright Spots) to demonstrate the utilization of data-informed practice management and improvement.

Demonstrate deep product knowledge for at least 1 EMR used within BC private practice clinics.

  • Contribute to HDC’s growing understanding of our partner EMRs to better support family practice workflows and reporting.
  • Develop written communications, training materials, and verbal presentations to share possible actions clinics can consider when implementing improvements within their EMRs.
  • Act as a point of contact for the internal HDC team when specific EMR questions arise.  

Experience developing adult professional educational curriculum

  •  Creation of standard curriculum or user guides used by a team of professionals.
  • States objectives, activities, powerful questions, etc.
  • Experience submitting education for accreditation in the past (optional).
  • Strong writing and communication skills.
  • Management of a small library of clinical programs, which includes review and updates when clinical guidelines may change.

Competencies

Practice Engagement:
Cultivates relationships with key decision makers and applies persuasive, consulting skills to facilitate practice review discussions, gain provider trust, and support incremental improvements within family practices. Help to strengthen the resilience of primary care practices.

Product Knowledge:
Leverages in-depth EMR product knowledge in combination with HDC Discover practice and community aggregates, to further empower primary care providers to support implementation of practice improvements and on-going monitoring for sustainment.

Primary Care Knowledge:
Understands the primary care landscape, recent system transformations and ideally, already has a network for primary care clinics with strong working relationships. Drives results through a structured and data-informed approach, understanding the goals of clinic practitioners and what matters to them to nurture a learning culture.

Continuing Professional Development and Curriculum Development:
Empower HDC Discover users with a tool that can support the planning and monitoring of quality improvement efforts to measure the positive impact on patient care and the provider’s experience. The creation of repeatable processes that are accredited will be a priority within this role. Create clinical programs with our partners and devise frameworks for spread.

Please ensure that your cover letter and application clearly show how you meet the following qualifications:

Experience and Education Required:

  • University degree or college diploma in business management, communications, education, health information science or related field
  • 5+ years of experience in product sales or promotion and adult curriculum development
  • Ability to demonstrate deep product knowledge for at least 1 EMR used within BC private practice clinics
  • Experience using a Customer Relationship (CRM) system or campaign software; Proficiency in Zoho would be an asset.
  • Proficiency in MS Office (MS Excel, Project, Word, Visio, PowerPoint and MS Outlook email and calendar tools)

How to apply

Your cover letter and resume should clearly outline how you meet the educational, experience and skills requirements for this position.

We appreciate all interest in this position. Only those selected for an interview will be contacted.

Please cite the job posting name, and send your cover letter and resume to:

Christie Howatson
Senior Operations Manager
Health Data Coalition

c/o careers[at]hdcbc.ca

The job posting will be open until filled.